• E: info@stonewondesigns.com
  • P: (214)-506-8741

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Qualifying items receive Free Shipping. Qualifying orders for Free Shipping are shipped via ground delivery. Free Shipping is only applicable to the continental United States. Excludes Alaska, Hawaii, and Canada. Please check the product page to see if it qualifies for Free Shipping.
Customer is responsible for return shipping charges unless item was damaged or the wrong product was sent.

I gladly accept returns, exchanges, and cancellations on all items
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery

Free Shipping to lower 48 states

All products are shipped ground- usually takes 3-5 days once item has been shipped

All of our products are made to order, please allow 2- 10days for production time.

Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalized orders or Items on clearance sale- these items are final and cannot be returned.

In the event of a damaged item- contact us by email with pictures of the damages and a picture of the box if damaged. We will send you a return label - make sure to package the item back up the same way it was received.

Refunds- once we receive the item we will refund money back the way the order was initially processed.

Exchanges due to damage or wrong item being sent- once we have been contacted about the damage? Wrong item we will begin a new item to replace the damaged item- once we receive the damaged item we will ship the new undamaged item. Depending on the item purchased - please allow 1-5 days for us to start and finish the new undamaged item.  Once we have finished making then new item we will ship back you. All products are made to order 

 

Conditions of return
Buyers are responsible for return shipping costs, unless the item is damaged or the wrong item was sent. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Unless item is broken or the wrong item was sent then any returns  will have a 20% restocking fee.
Questions about your order?
Please contact us if you have any problems with your order.

Email- info@stonewondesigns.com

 

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